AI Feedback Center

📊

12

Today's Feedback

😊

78%

Positive Ratio

⭐

4.2

Avg Rating

⏱️

12 minutes

Response Time

🤖 AI Insights

🌡️

Temperature Issues Trending

high

3 complaints about cold coffee in the last hour. Possible equipment issue.

Recommended Actions:

Check coffee machine temperature
Train staff on temperature standards
Consider quality control measures

8:24 AM

⭐

Staff Recognition Opportunity

medium

Barista John mentioned positively in 5 reviews this week. Consider highlighting.

Recommended Actions:

Send recognition to John
Share positive feedback with team
Consider employee of the month

6:39 AM

🌙

Dark Mode Requests Increasing

medium

15% increase in dark mode feature requests this month.

Recommended Actions:

Evaluate dark mode implementation
Survey users for UI preferences
Add to development roadmap

2:39 AM

💬 Recent Feedback

Sarah Chen

Feb 18, 8:09 AM

complaint Urgent negative

Coffee was too cold

My iced coffee arrived warm and the ice had melted. Very disappointed with the quality today.

⭐ ⭐ ☆ ☆ ☆ (2/5)

# temperature# quality# iced_coffee

🤖 AI-Powered Response Suggestions:

apologetic resolution Recommended

92% confidence

Hi Sarah! I sincerely apologize for the disappointing experience with your iced coffee. Temperature is crucial for quality, and we clearly missed the mark. I'd love to make this right with a full refund and a complimentary drink on your next visit. Could you please share which location this was from so we can address this with our team immediately?

professional acknowledgment

87% confidence

Thank you for bringing this to our attention. We take quality seriously and I want to ensure this doesn't happen again. Let me send you a voucher for a replacement drink and look into this issue right away.

empathetic escalation

78% confidence

I'm so sorry about your iced coffee! That's definitely not the experience we want you to have. Let me get our manager involved to make sure this gets resolved properly.

Mike Johnson

Feb 18, 6:39 AM

compliment positive

Amazing service!

The barista was incredibly friendly and made my day better. The latte art was beautiful too!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

# staff# latte_art# friendly

🤖 AI-Powered Response Suggestions:

friendly acknowledgment Recommended

95% confidence

Thank you so much for this wonderful feedback, Mike! I'll make sure to share your kind words with our barista team - it really makes their day. We're thrilled that you loved both the service and the latte art. Hope to see you again soon!

Emma Wilson

Feb 18, 4:39 AM

suggestion positive

Add dark mode

Love the app but would really appreciate a dark mode option for evening orders.

# feature_request# ui# dark_mode

David Brown

Feb 18, 7:39 AM

question neutral

Allergen information

Do you have any dairy-free milk alternatives? I have a severe lactose intolerance.

# allergen# dairy_free# milk_alternatives

🤖 AI-Powered Response Suggestions:

helpful resolution Recommended

91% confidence

Hi David! Absolutely, we have several dairy-free options including oat milk, almond milk, soy milk, and coconut milk. All are clearly labeled and we take allergen concerns very seriously. Our staff is trained to prevent cross-contamination. Would you like me to send you our complete allergen guide?

AI Feedback Center

12

78%

4.2

12 minutes

🤖 AI Insights

Temperature Issues Trending

Staff Recognition Opportunity

Dark Mode Requests Increasing

💬 Recent Feedback

Sarah Chen

Coffee was too cold

Write Custom Response

Mike Johnson

Amazing service!

Write Custom Response

Emma Wilson

Add dark mode

Write Custom Response

David Brown

Allergen information

Write Custom Response

12

78%

4.2

12 minutes

🤖 AI Insights

Temperature Issues Trending

Staff Recognition Opportunity

Dark Mode Requests Increasing

💬 Recent Feedback

Sarah Chen

Coffee was too cold

Write Custom Response

Mike Johnson

Amazing service!

Write Custom Response

Emma Wilson

Add dark mode

Write Custom Response

David Brown

Allergen information

Write Custom Response

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